PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE AS THEY ARE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND US.
What’s in these terms? These terms tell you the rules for using our domain (thefarewellguide.co.uk) including our website: www.thefarewellguide.co.uk, as well as any sub-domain or sibling-domain registered to The Farewell Guide Limited and any Uniform Resource Locator (URL) or Application Programming Interface (API) by which The Farewell Guide’s data may be accessed (referred to as the “Site”). Throughout this document we refer to them as the “Terms”. A reference to “you” or “your” is a reference to the user of this Site.
1. Who we are and how to contact us
1.1. We are The Farewell Guide Limited (company number 12255796 and our address is The Fuel Tank, Creative Road, London SE8 3LE (referred to as “we” or “us” or “our”). Our VAT number is 419054993. We provide this Site to help people navigate end-of-life planning and services.
1.2. To contact us, please email hello@thefarewellguide.co.uk or call 01270 447774 or write to us via the postal address above.
2. By using our site, you accept these terms
2.1. These Terms set out all of the rules and obligations that apply to your use of the Site.
2.2. By using our Site, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you must not use our Site.
2.3. You must be at least 18 years of age to use our Site. By using our Site and accepting these Terms, you confirm that you are at least 18 years of age.
2.4. We recommend that you download and store a copy of these Terms for future reference. They are a legally binding agreement between you and us.
2.5. These Terms may also make reference to other terms that apply when using our Site, such as our Privacy Policy and Cookie Policy.
3. We may make changes to our terms
3.1. We amend these Terms from time to time by updating them on the Site. Every time you wish to use our Site, please check these Terms to ensure you understand the terms that apply at that time.
4. We may make changes to our site
4.1. We may from time to time change the content of this Site or suspend or discontinue any aspect of this Site, which may include your access to it.
5. Your obligations and acceptable use
5.1. You accept that you are solely responsible for ensuring that your computer system meets all relevant technical specifications necessary to use this Site and that your computer system is compatible with this Site.
5.2. You must not misuse our system or this Site. In particular, you must not hack into, circumvent security or otherwise disrupt the operation of our system and this Site, or attempt to carry out any of the foregoing. This includes introducing viruses, trojans, worms, logic bombs or other material which is or could be malicious or technologically harmful. You must not misuse any forms on the Site and any forms you submit must be a genuine enquiry.
5.3. You must not use or attempt to use any automated program (including, without limitation, any spider or other web crawler) to access our system or this Site. You must not use any scraping technology on the Site. Any such use or attempted use of an automated program shall be a misuse of our system and this Site. Obtaining access to any part of our system or this Site by means of any such automated programs is strictly unauthorised.
5.4. You must not upload or use inappropriate or offensive language or content or solicit any commercial services in any communication, form or email you send or submit, from or to the Site.
5.5. Whenever you make use of features that allow you to upload content to our Site, or to make contact with other users via our Site, you must comply with the content standards set out in these Terms.
6. Registration
6.1. To gain access to certain details and services on our Site you may need to register. You must be at least 18 years of age to register. At our discretion, we may refuse your application for registration.
6.2. Each registration is for a single user only. We recommend that you not share your username and password with any other person, instead share your funeral wishes via the link in the portal.
6.3. You must ensure the password you use is unique and must not be re-used elsewhere.
7. Intellectual property
7.1. The copyright and all other intellectual property rights in this Site (including all database rights, trademarks, service marks, trading names, text, graphics, code, files, links and other materials published on it) belong to us or our licensor(s). All rights are reserved.
8. Warranty
8.1. Whilst we endeavour to ensure that any material available for downloading from this Site is not contaminated in any way, we do not warrant that such material will be free from infection, viruses and/or similar code.
8.2. Due to the nature of software and the internet, we do not warrant that your access to, or the running of, this Site will be uninterrupted or error free. We may suspend, withdraw, discontinue or change all or any part of our Site without notice.
9. Governing law
9.1. These Terms are governed by the laws of England and Wales.
10. Uploading Content
10.1 If you upload any content to the Site or use the Site’s communication features, you agree that such content will be considered non-confidential and non-proprietary. By submitting content, you grant The Farewell Guide Limited and its affiliates a perpetual, irrevocable, royalty-free license to use, modify, distribute, and display the content worldwide. You also waive any moral rights to the content you upload.
We reserve the right to remove any content that violates these Terms of Use or does not comply with our community standards.
By continuing to use our Site, you agree to these Terms.
The Farewell Guide Limited www.thefarewellguide.co.uk